Refund policy
At NaturiqFit, we want you to feel confident with your purchase. That’s why we offer a 100-Day Money Back Guarantee, giving you 100 days after receiving your order to request a return.
To be eligible for a return, your item must be in a condition that allows us to inspect and process your return. You will also need your order number or proof of purchase.
To start a return, you can contact us at support@naturiqfit.com. Please include your order number and the reason for your return. Our support team will review your request and provide you with the return details and instructions.
Please note that returns must be sent to the provided return address. Items sent back without first contacting our support team may not be accepted.
You can always contact us for any return questions at:
Return Address
We work with Give Back Box, a return processing partner that helps support charitable initiatives.
Approved returns should be sent to:
Give Back Box / NaturiqFit
16677 Roscoe Blvd
North Hills, CA 91343
The United States
Please note that customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method when mailing your return, as NaturiqFit cannot be responsible for packages lost during return transit.
Exchanges
The fastest way to receive a different product is to return the item you currently have. Once the return has been accepted, you can place a new order for the desired product.
If you received a damaged or incorrect item, please contact our support team first so we can assist you.
Order Cancellation
We understand that sometimes you may want to change or cancel your order. However, orders cannot be cancelled once they have entered our processing system or have been shipped.
Our warehouse begins preparing orders shortly after purchase, which means we are not always able to make changes after an order has been placed.
If you notice an incorrect address or order detail, please contact us as soon as possible at support@naturiqfit.com, and we will do our best to assist.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Please send us your order number and any relevant details or photos so our team can review the issue and provide the best possible solution.
Contact us at:
Exceptions / Non-Returnable Items
Certain items cannot be returned due to safety, hygiene, or other restrictions.
These include:
- Items that have been used in a way that prevents resale
- Gift cards
- Final sale items
If you have questions about whether your item qualifies for a return, please contact our support team.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving your purchase, in accordance with applicable consumer protection laws.
The item must be returned in a condition that allows it to be inspected, and proof of purchase may be required.
This right does not affect our additional 100-Day Money Back Guarantee, which provides customers with an extended return period.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method.
Please allow 5-10 business days for your bank or payment provider to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: