Refund policy
At Naturiq Fit, we believe in the science of our technology and your potential to achieve measurable results. Our goal is to remove the friction from your fitness journey, and that includes providing a worry-free shopping experience.
The Naturiq Fit 60-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase. That’s why all orders are covered by our 60-Day Money Back Guarantee. We are confident that our Bio-IQ™ technology will help you reach a level of fitness you once thought unreachable.
If you are not happy with your order or your results after consistent use, simply contact us within 60 days of receiving your items. Our team will assist you with a return or a full refund of your purchase price.
How to Initiate a Return
To start the return process, please follow these steps:
-
Contact Us: Email our support team at support@naturiqfit.com with your order number and the reason for your return.
-
Authorization: Once your return is authorized, we will provide you with the return shipping address and instructions.
-
Shipping: Please note that items sent back to us without prior authorization will not be accepted. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Damages and Issues
Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item, contact us immediately at support@naturiqfit.com. We will evaluate the issue and provide a replacement or a full refund at no additional cost to you.
Exchanges
The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
-
Approval: If approved, you will be automatically refunded on your original payment method.
-
Timeline: Most banks and credit card companies take 5-10 business days to process and post the refund to your account.
Non-Returnable Items
For safety and hygiene reasons, certain items are not eligible for return unless they are defective:
-
Used personal care items (e.g., adhesive electrode pads that have been applied to the skin).
-
Gift cards.
-
Final sale items.
Contact Us
If you have any questions regarding our policy or need help with your order, our US-based support team is here for you:
📧 Email: support@naturiqfit.com
📍 Support Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST)
We’ve got your back. Your evolution starts here.